What currency are the prices do I see on the site?
All prices are in USD.
I just placed an order; when will it ship?
We try our best to ship items as fast as we can. However, please allow 4-7 days production time for your order to ship out; the average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after seven business days, please email us at email@example.com.
I have entered an incorrect address; what do I do now?
If you have misspelled or auto-filled in an incorrect address, reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at firstname.lastname@example.org. If the given address is wrong, we can change the address to the correct one within 24 hours. Unfortunately, no refund will be given after 24 hours of incorrect submission.
How long does shipping take?
Due to high demand, shipping times vary as we ship worldwide from different fulfillment centers based on your location. However, the average shipping time is 15-25 business days.
I have a question that wasn't answered. Can you please help?
Absolutely! We are here to help you make your life easier! Please send us an email at email@example.com, and we will be happy to assist you in any way we can. Unfortunately, we do receive a large number of emails. If you wish to get a prompt response, please attach your order number and address the problem clearly; stated thanks.
I ordered multiple products but have not received all of my orders?
We ship from various suppliers to get the best products for you. Therefore each product you order will come with a different tracking number. Be assured that your other items will arrive simultaneously or shortly after receiving your order.
Is your website secure?
You bet we are! At Bootsy Baby.com, we use the latest security measures to protect your details right from the landing page. For example, 256-bit SSL software is used to encrypt your credit or debit card information when placing an order with us. This is the same level of encryption used by large banks to secure your data. In addition, all pages on Bootsy Baby.com, including our checkout and payment pages, are secured. Secure web pages begin with "HTTPS://," and depending on the web browser you're using, a padlock symbol in the URL field or a key symbol in the bottom right-hand status bar will be shown.
My item arrived damaged?
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please get in touch with us with - Your order number. - A picture of the damaged product. Once received, we'll be happy to send out another free of charge.
30-day money-back guarantee
We believe in 100% customer satisfaction, and that is why we are offering all customers a 30-day money-back guarantee! If you are not satisfied with your product, you may return it within 30 days from the order date for a full refund. Likewise, if you don't like your product, get a full refund within 30 days, no questions asked.
There's one and the only rule that we are excited to tell you: shipping is FREE.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers worldwide, ensuring that we provide the highest levels of responsiveness to you. The time frame for order delivery is divided into processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch 24 hours after the order is placed. The manufacturer and Post Office process the orders, which takes an additional 2–4 days. Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15-25 business days. US orders are shipped by epacket, a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time. Some circumstances are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. Thus, we do not guarantee the exact delivery time; the delivery issue is the shipping company's responsibility.
Will I receive a tracking number?
We provide tracking for every order. Tracking will be available once your product is shipped. Each product may be shipped from different fulfillment centers worldwide as our product research team spends the time to source quality yet affordable products. When you receive your tracking number, you can go to https://www.bootsybaby.com/apps/trackorder if you need help tracking your order.
Will I have to pay any customs fees?
We are confident that there will be no customs fees. However, we are not liable for customs fees or import duties. If any such costs are required, it is the buyers' responsibility to pay the balance.
Can I cancel my order?
You can cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email firstname.lastname@example.org. All you need to do is send us an email with the subject line "CANCEL."
Which forms of payment can I use?
We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner's Club International), debit card (VISA, Carte Bleue, Carte Bancaire), and by PayPal.
How secure is shopping? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. Any third party cannot read the encrypted information of your order, name, address, credit card, or bank details. Credit card payments will also be verified through the 3D secure procedure.
PayPal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using PayPal to complete your transactions here safely without credit card risks if you have a PayPal account, checkout with PayPal and log in to complete your purchase accordingly.
What if I don't have a PayPal Account?
Don't worry, as you do not need to own a PayPal account to pay: you may enter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account either.1) MAKE SURE THE "PAY WITH DEBIT OR CREDIT CARD" OPTION IS SELECTED If your PayPal page looks as follows, click on "Pay with Debit or Credit Card" or "Check out as a Guest".2. ENTER YOUR CREDIT CARD'S DATA Address, email & phone number may also be requested depending on your country. When you are done, click on "Review and Continue".3. CLICK ON "PAY NOW"4. CLICK ON "NO, THANKS" WHEN ASKED ABOUT CREATING A PAYPAL ACCOUNT. YOUR ORDER IS COMPLETE!DONE! YOU WILL SHORTLY RECEIVE YOUR ORDER CONFIRMATION EMAIL TO CONFIRM YOUR PURCHASE! ENJOY SHOPPING :)