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FAQ

What currency are the prices do I see on the site?

All prices are in USD.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at info@bootsybaby.com

I have entered an incorrect address what do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at info@bootsybaby.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

How long does shipping take?

Due to high demand shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your life easier! Please send us an email to info@bootsybaby.com and we will be happy to assist you in any way we can.  We do receive a large number of emails, if you wish to get a prompt response please attach your order number and address with the problem clearly, stated thanks.

I ordered multiple products, but have not received all of my order?

We ship from a range of different suppliers to get the best products for you, therefore each product you order will come with a separate tracking number. Be assured that your other items will arrive at the same time or shortly after you receive your order. 

Is your website secure?

You bet we are! At Bootsy Baby.com, we use the latest security measures to protect your details right from the landing page. 256-bit SSL software is used to encrypt your credit or debit card information when you place an order with us. This is the same level of encryption used by large banks to keep your information secure. All pages on Bootsy Baby.com, including our checkout and payment pages, are secured. Secured web pages begin with "https://" and depending on the web browser you're using, a padlock symbol in the URL field, or a key symbol in the bottom right-hand status bar will be shown.

My Item arrived damaged?

We do ship every item with extra padding. Despite this, our customer’s report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please contact us with - Your order number. - A picture of the damaged product. Once received, we'll be happy to send out another free of charge.

30-day money-back guarantee

We believe in 100% customer satisfaction and that is why we are offering all customers a 30-day money-back guarantee! If you are not satisfied with your product, you may return the item within 30 days from the order date for a full refund. If you don't like your product, get a full refund within 30 days, no questions asked.

There's one and the only rule that we are excited to tell you: shipping is FREE

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. The time frame for order delivery is divided into two parts: Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and Post Office process the orders, which takes an additional 2–4 days. Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15-25 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time. Some circumstances are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Will I receive a tracking number?

We provide tracking for every order. Tracking will be available once your product is shipped. Each product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products. When you receive your tracking number, if you need help tracking your order you can go here

Will I have to pay any customs fees?

We are confident that there will be no customs fees. However, we are not liable for customs fees or import duties. If any such costs are required, it is the buyers' responsibility to pay the balance.

Can I cancel my order?

You can cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email info@bootsybaby.com. All you need to do is send us an email with the subject line "CANCEL".

I have entered an incorrect address!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@bootsybaby.com. If the address is wrong, we can correct this within 24 hours.

Which forms of payment can I use?

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner's Club International), by debit card (VISA, Carte Bleue, Carte Bancaire) and by PayPal.

How secure is shopping? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Can I pay cash upon delivery? / Can I cc you the money personally because I do not have a credit card?

Unfortunately, our operations are only limited to credit/debit card transactions and Paypal. This is to ensure our customers get their consumer protection and also our business is validated.

PayPal

Paypal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using Paypal to complete your transactions here safely without credit card risks. If you have a Paypal account, just check out with Paypal and login to complete your purchase accordingly. 

What if I don't have a PayPal Account?

Don't worry as you do not need to own a PayPal account to pay: you may enter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account either.1) MAKE SURE THE "PAY WITH DEBIT OR CREDIT CARD" OPTION IS SELECTEDIf your PayPal page looks as follows, just click on "Pay with Debit or Credit Card" or "Check out as a Guest".2. ENTER YOUR CREDIT CARD'S DATAAddress, email & phone number may also be requested depending on your country. When you are done, click on "Review and Continue".3. CLICK ON "PAY NOW"4. CLICK ON "NO, THANKS" WHEN ASKED ABOUT CREATING A PAYPAL ACCOUNT. YOUR ORDER IS COMPLETE!DONE! YOU WILL SHORTLY RECEIVE YOUR ORDER CONFIRMATION EMAIL TO CONFIRM YOUR PURCHASE! ENJOY SHOPPING :)

Troubleshooting PayPal payments

Depending on many factors you could run into problems when paying at PayPal. Some common issues are:1) I am not getting redirected to PayPal at all your browser's PayPal cookies might be messed up; you may try deleting your cookies to fix this.

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Free Shipping

Enjoy Free Shipping on us, estimated time of delivery 15-21 business days.

30-Day Money-Back Guarantee

All orders are protected by our 30-day money-back guarantee. 

Secure Checkout

We use encrypted SSL certificates via Stripe® and/or PayPal®

Got a Question?

We're happy to help! Email us: info@bootsybaby.com