We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return. You'll also need the receipt or proof of purchase.
For Return / Refund / Replacement item We accept:
• Manufacturer Defect – For Item Itself
• Wrong Item
• Missing Accessories/ Less Item Received
• Kindly take a photo of the item and provide the order number to email@example.com for further details.
Once we have received your email, we will determine the best possible outcome. In most cases, we will offer a full or partial refund, and in some cases, we may require the product to be shipped back to our warehouse for further inspection.
If the product we require to be shipped to us, we will forward you the shipping details. Once we have received the damaged item, we will notify you of the outcome, and if the refund is accepted, we could offer a replacement or full refund; we do not cover return shipping costs.
If we provide you with a refund, we will put the money back into the account or payment method used to purchase the product. Please allow 7-10 days for your refund to reflect in your account. If you have not received the refund in this timeframe, please reach out to us on our contact page or email firstname.lastname@example.org.
Our customer satisfaction is paramount, and we will always do our very best to give you the best possible result if a refund request may arise. If you are not satisfied with the outcome, please reach out to us at email@example.com. We will further assist you in a resolution.
Thank you so much for your understanding, Bootsy Baby team.