Refund Policy

Returns

Our policy lasts for 30 days after your order has been delivered. We cannot provide a refund if your product(s) have been used for more than 30 days.

Refund policy

We typically do not offer refunds on products as we state the shipping time for each product and the product description on each product page. It is up to the customer to read this information and ultimately be the person who purchases it. But, if you feel your product is defective or damaged, you can send us clear evidence through photos of your product, packaging, and customer information to info@bootsybaby.com so our team can dispute this issue, depending on the resolution.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, to be eligible for a return. You'll also need the receipt as proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will email you to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund. A credit will be automatically added to your credit card or original payment method in 7–10 business days if you get your refund.

Late or missing refunds (if applicable)

If you haven't received a refund yet, check your bank account.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all this and still have not received your refund, don't hesitate to get in touch with us at info@bootsybaby.com.

Cancellation of Orders

If you wish to cancel your order, you must contact us within 24 hours of placing it.

Be aware that canceling your order within 24 hours may not be possible if the shipping process has already begun.

Shipping

To return your product, you should email info@bootsybay.com, and we will inform you how you can return the product, if applicable.

You will be responsible for paying for your shipping costs for returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

I have a question that wasn't answered. Can you please help?

If we still haven't managed to answer your question, please feel free to contact us, and we will do our best to reply within 24 hours :)