Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it in: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at info@bootsybaby.com.

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us must be requested for the return to be accepted.

If you have any questions regarding returns, please get in touch with info@bootsybaby.com.

Problems and damages

Please check your order as soon as possible and let us know if something is broken or incorrect. This way, we can figure out what went wrong and make it right.

Refunds (if relevant)

Once we get your return and check it out, we'll email you to let you know we've received it. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be put back on your credit card or original payment method in 7–10 business days.

If applicable, partial or delayed refunds

You should check your bank account to see if you still need to receive your refund.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all this and still need to receive your refund, please contact us at info@bootsybaby.com.

Exchanges (if relevant)

We do not currently offer exchanges.

Gifts

Currently, we do not offer refunds for gift items.

Shipping 

You'll have to pay for your shipping costs to send the item back, and shipping costs cannot be refunded. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you're sending something that costs more than $75, consider using a service that lets you track it or buying shipping insurance. We don't guarantee that we will receive your returned item.